Bookings and Enrolment

How do I enrol in an eLearning course?

For eLearning courses such as ISGM and Power awareness etc., please register on our eLearning website.

How do I enrol in a face-to-face course?

For qualification or instructor lead short courses, please choose a course from our main page and follow the prompts

Cancellation and Rescheduling

While every effort is made to ensure that courses are run as scheduled, Ramsden Telecommunications Training reserves the right to re-schedule or cancel a course if and when required.

Where possible, we will endeavour to give students at least 7 days prior notice of any course cancellation or re-scheduling.

Please check the relevant course page for any Schedule changes.

eLearning Course Cancellations

eLearning short course enrolments are set at 90 days (this does not include qualification courses). If your enrolment in an eLearning course has expired, you may contact us to have your enrolment extended free of charge for a further 30 days, provided you notify us within 30 days from the time your enrolment has expired.

If you do not complete the course within the extension period, you will be required to pay an administration fee of $50 for your enrolment to be extended another 30 days.

When a student cancels their enrolment in an eLearning course:

  • If the cancellation occurs prior to commencement of the course, a transfer or refund will be offered less a 10% administration fee
  • If the cancellation occurs after commencement of the course, no transfer or refund is available

Note: Where the course being cancelled is the practical component of an eLearning course, you will have to re-enrol and pay for the eLearning course again.

Instructor led Course Cancellations

When a student cancels their face-to-face course enrolment (notification must be written/fax/email):

  • If the cancellation is received 10 or more working days prior to commencement of the course, a full refund will be offered
  • If the cancellation is received 5 or more working days prior to commencement of the course, a refund will be offered less a 10% administration fee (transfer or substitution is allowed)
  • If the cancellation is received less than 5 working days prior to commencement of the course, no refund, transfer or substitution is allowed